Repairs
Where can I have my items repaired?
You can start your repair at:https://dbjourney.com/pages/repairsWe currently offer repair services in Norway, the European Union, and the United States. Unfortunately, we’re not yet live in the UK, Switzerland, or Canada, but we’re working hard to ex
Will my repairs be visible?
We always aim to make repairs as clean and seamless as possible, using original or matching materials whenever available. In some cases - especially for older or limited-edition products - we may substitute with similar high-quality materials to ensu
Can I request a repair if I bought my Db item on lostfound.dbjourney.com?
Yes. If you purchased a product on lostfound.dbjourney.com, and it qualifies for repair, we're happy to help. For details about warranty coverage on resale products, see: “Are Resale items covered under warranty?”
Can I send in multiple items at once?
Yes, but each item must be registered separately through the repair form. This ensures we can assess and track each product individually.
Can I send in my item without using your repair form?
No. All repairs must be registered online first so we can properly assess and track your item. Items sent in without registration cannot be returned.
What if you can’t repair my item after I’ve sent it in?
If we find your item is unrepairable after physical inspection:
How do repairs work?
Here’s how the process goes:. You’ll be kept in the loop at every step.
How do I start a repair?
Starting a repair is easy — and giving the right information is key to making it smooth. Here's how it works:. Go to: https://dbjourney.com/pages/repairs. Once you’ve submitted your request:
How do I prepare my item for repair?
Before shipping your item, please follow these simple steps:. If you’re sending in aluminium luggage, please note that aluminium is a sensitive material that can scratch easily. While we always handle your item with the utmost care, light surface scr
What items can I send in for repair?
You can request repairs for most Db bags, packs, and luggage - both soft and hard shell in Norway and the European Union. In the United States, we currently offer repairs for hard case luggage only. There may be cases where a repair isn’t possible. T
Where are repairs carried out?
All repairs are handled at our specialized repair centers, which are integrated into our distribution hubs. Our teams are trained to work specifically with Db products, using the right tools and with direct access to original spare parts. This ensure
I can’t find the repair I need in the dropdown, what should I do?
If the repair you’re looking for isn’t listed in the dropdown menu, there could be a couple of reasons for that. It may be a repair we currently don’t offer, or it could be something you can fix at home. These are what we call Do It Yourself repairs,
What kind of issues can you fix?
We cover a broad range of services across our soft and hardshell gear in Norway and the European Union.You’ll be able to choose from an extensive dropdown menu during the repair request. Repairs generally fall into three categories:. Functional Repai
Do I need to clean my item before sending it in?
Yes. We ask that all items be sent in reasonably clean condition, especially if you’re requesting a functional or cosmetic repair. This helps ensure safe handling and a smooth repair process. If your item is heavily contaminated (e.g. mould, strong o
My product is dirty. Can you clean it?
Yes, but... Our cleaning services are here for serious cases. Like persistent stains, strong smells, or mould that can’t be removed at home. Db products are made to last, and they’re tough enough to handle most standard cleaning products. So, if your