Do I need to clean my item before sending it in?Updated 9 days ago

Yes. We ask that all items be sent in reasonably clean condition, especially if you’re requesting a functional or cosmetic repair. This helps ensure safe handling and a smooth repair process. 

If your item is heavily contaminated (e.g. mould, strong odours, heavy dirt), please make sure to select one of our cleaning services during the repair registration. This allows our team to take the necessary hygienic precautions before working on your product. 

Note: 
If you're sending in your item specifically to be cleaned, this confirmation doesn’t apply— we’re expecting it in its current condition.