Warranty
My item is still under warranty. What happens when I get a repair?
If your item is still under its original warranty:. In short: you don’t lose anything by choosing a repair while your item is still under warranty, and you don’t need to pay anything if the issue qualifies.
My item is no longer under warranty. Do I get a warranty on the repair?
Yes. But first, please note that if your item is no longer under warranty, you'll need to pay for the repair yourself. Once completed, that repair is automatically covered by a 12-month repair warranty on the specific issue we fixed, starting from th
Do you offer repairs under warranty?
Yes. If your item is still under its original Db product warranty, and the issue is covered, we’ll repair it free of charge, including shipping costs. Start a warranty request, and our team will verify your item’s warranty status during assessment.
Do you offer warranty on repairs?
Yes. Any repair we perform, whether under warranty or paid, is covered. If your item is out of warranty, we offer a 12-month warranty on the specific repair work we carry out. This starts from the day your repaired item is returned to you. This repai
Do I need to send in my item for a warranty claim?
Yes, all warranty claims require the item to be sent in to our repair center, even if it’s heavily damaged. If we’re able to repair the item, that will always be our first option. If the item cannot be repaired, we’ll offer a replacement product inst