Do I need to send in my item for a warranty claim?Updated 9 days ago

Yes, all warranty claims require the item to be sent in to our repair center, even if it’s heavily damaged. 

If we’re able to repair the item, that will always be our first option. 
If the item cannot be repaired, we’ll offer a replacement product instead. 

However, in either case, the original item must still be sent in, and it will be retained by Db if a replacement is issued. We’re unable to provide any replacements unless the damaged item is returned to us.