Trade-In
Do you accept trade-in from all markets?
Not yet. Right now, our trade-in program is available in Norway and select European countries only. It’s not currently offered in the US, Canada, or UK—but we’re working on expanding it in the future.
What is Db’s trade-in program?
Our trade-in program allows you to send back qualified Db products in exchange for a voucher to use on your next purchase at dbjourney.com. It’s part of our commitment to keep gear in use and out of landfills.
How do I initiate a trade-in?
Start by heading to our Trade-In Portal: https://dbjourney.com/pages/lost-and-found-trade-in. There, you’ll go through a quick product self-assessment to determine if your item is qualified. If it is, you’ll get an estimated voucher value. If you acc
What items are qualified for trade-in?
We currently accept the following Db product categories:. We do not accept accessories, tote bags, sling bags, apparel or non-Db products. At this time, only products released from FW22 onwards are qualified.
What condition should my item be in?
To qualify for trade-in, your item must:
How do I prepare the item for trade-in?
Before shipping:
Why do I need to reset my TSA lock before sending in my product?
Before your product can be sent and prepared for resale, we kindly ask you to reset the TSA lock to ensure we can safely check that everything is in proper condition before listing the item in our resale webshop. If the lock is not open and set to 00
What happens if my item is damaged or lost during shipping?
If your item is lost in transit, we’ll work with the carrier, and if the loss is confirmed, we will issue your voucher.
What happens to my product if it is not accepted?
You’ll first assess if your product is qualified during the self-assessment process—this helps avoid unnecessary shipments. Once your item arrives at our repair center, it goes through a final evaluation that determines condition and actual voucher v
What is the return policy for traded items?
We do not offer returns for traded items. You will be asked for your consent before trading in your product.