Warranty & Spare Parts
Warranty: Submit a claim
If your bag is broken or damaged we'll need you to submit a warranty claim in order to evaluate whether the damage is covered by our warranty or not. Please make sure you read the following as it's super important before submitting your form:. We hav
Warranty: Bag damaged during a flight
First of all, we're sorry to hear that your bag was damaged during transit. Working closely with more than 150 super users, airlines and the Technical University of Norway our design aims to solve this type of damages. Unfortunately, it's no secret t
How to claim back money from the airline company
So, your checked luggage got damaged by the airline? If you read the previous article, you already know that the airline is responsible for covering this. But, to file a claim is not always the easiest thing to do! That is why we have made this 5-ste
Spare Part: Snow Roller Detachable Handle
Sorry to hear that you need a new handle for your ski bag. We have replacement handles available as a spare part through our webshop, so feel free to go ahead and place an order for your preferred color. You can find this item here: Snow Roller Detac
Spare Part: Chest Strap Replacement
If you need a new chest strap, you've come to the right place✌🏼. We have replacement chest straps available as a spare part through our webshop, so feel free to go ahead and place an order. You can find this here: Chest Strap Replacement. The strap