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Sorry to hear that you need a new handle for your ski bag.We have replacement handles available as a spare part through our webshop, so feel free to go ahead and place an order for your preferred color. You can find this item here:&#xA0;<a href="https://dbjourney.com/products/snow-roller-detachable-handle-black-out" target="_blank" rel="noopener noreferrer" style=" text-decoration: underline;">Snow Roller Detachable Handle</a>The handle is priced so that we go square even. This means that it covers our cost of production, transportation from our manufacturer to our warehouse, storage, packaging, and shipping to you (yup, free shipping). We want to clarify that we do not make any money out of this, but we want you to be able to continue to use your bag.For upcoming travels, we highly recommend that you tighten the handle as hard as possible ahead of your adventures. Check this video for instructions on how to pack the bag and tighten the strap correctly:&#xA0;<a href="https://vimeo.com/533447844/e6efe1d917" target="_blank" rel="noopener noreferrer" style=" text-decoration: underline;">Snow Roller - How to Pack</a>

Sorry to hear that you need a new handle for your ski bag. We have replacement handles available as a spare part through our webshop, so feel free to go ahead and place an order for your preferred color. You can find this item here: Snow Roller Detac

Spare Part: Snow Roller Detachable Handle

Warranty & Spare Parts

Purchasing bags for resale / modifying

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Orders

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Shipping

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Returning more than one box – How do I get extra return labels?

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Returns

Klarna FAQ

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Payment Information

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Which bags are carry-on approved?

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General

Ramverk Backpack Pro vs Ramverk Backpack

Backpacks

General info Ramverk™ Alu

What is aluminum luggage?

Why choose aluminum over other materials?

Will my aluminum suitcase scratch?

How should I care for my aluminum luggage?

Is aluminum luggage less durable because it scratches?

Does the warranty cover scratches or cosmetic wear?

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Should I expect differences compared to other DB luggage?

Is aluminum luggage right for me?

Ramverk™ Alu

Where can I buy the surf board bags?

What's the difference between the surf bags?

Surf

How to pack and attach the Snow Roller to the 60L/90L Roller Bags

Snow Roller 70L VS Snow Roller Pro 127L

Which gear is suited for the Snow Pro Backpack 32L?

Snow

Checking in the Hugger Roller Bag 90L

Changing the Essential TSA Lock security code

Wheeled Luggage

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The Db Presets

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Accessories

Product info

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Is this a known issue, and is it being fixed?

Will I be refunded if the currency conversion leads to a loss in value?

Gift Cards & Vouchers

Warranty: Submit a claim

Warranty: Bag damaged during a flight

How to claim back money from the airline company

Spare Part: Chest Strap Replacement

Product availability

Can I become a reseller?

Retailers

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Pro Program FAQs

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Trade-In

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How to pack my item for shipping?

Shipping and Handling

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Special Cases and Exceptions

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Trade-In FAQs

Where can I have my items repaired?

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I can’t find the repair I need in the dropdown, what should I do?

What kind of issues can you fix?

Do I need to clean my item before sending it in?

My product is dirty. Can you clean it?

Repairs

My item is still under warranty. What happens when I get a repair?

My item is no longer under warranty. Do I get a warranty on the repair?

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Warranty

What if the confirmed price is higher than the estimate?

How much do repairs cost?

Pricelist

How long will my repair take?

Do I have to pay for shipping?

What happens if I cancel the repair?

Cancellation

My item was damaged during a flight and cannot be repaired, can Db issue a certificate?

Spare Part: Snow Roller Detachable HandleUpdated 9 days ago