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Special Cases and Exceptions
Do you accept trade-ins from businesses or institutions?
No. We do not accept bulk or institutional trade-ins—especially not if the items are customized in any way.
What if my item is damaged or non-functional?
We’ll accept items that meet the condition criteria listed above. If your item doesn’t qualify, it may be recycled or salvaged. To qualify for trade-in, your item must:
What happens if the wrong product is sent?
Unfortunately, we cannot return any products sent in. Please double-check you're sending the correct item to avoid disappointment.