Shipping
Shipping & Order Processing
Do you have questions about our shipping times and warehouse working hours?. When will my order be shipped?. We aim to process and ship orders placed on working days as quickly as possible. For orders shipping within the EU, placing your order before
Can I use a forwarding company?
Unfortunately, we do not ship to forwarding companies due to address verification issues. If you place an order addressed to a forwarding company, it will most likely be canceled within 3 business days and you can expect your refund shortly after thi
Can I ship an order to a PO-box or use a forwarding company?
Unfortunately, we do not ship to PO boxes or ship to forwarding companies due to address verification issues. If you place an order addressed to a PO box, it will most likely be canceled within 3 business days and you can expect your refund shortly a
Can I ship an order to a military address?
Unfortunately, we do not ship to military address due to address verification issues. If you place an order addressed to a military address, it will most likely be canceled within 3 business days and you can expect your refund shortly after this. Che
What countries do you ship to?
At Db, we are constantly working on growing our shipping network. At the moment, we ship to most countries within the EU, USA, Canada, Switzerland, and Norway. This is a complete list of countries we currently ship to (alphabetically sorted):*. Austr
Do I have to pay customs or taxes?
All orders from Dbjourney.com are shipped DDP (Delivered Duty Paid). This means that the cost of customs/tax is included in the price you see during checkout. You will not receive any additional customs or taxes after you've placed your order. If you
Can you ship express/expedited?
We are offering express/expedited to countries in Europe and the continental US. Unfortunately, we're currently not offering any express/expedited shipping options in any other regions. We're working on having this service available in the future, so
What's the delivery time?
Our delivery time can vary slightly depending on your location. Please note that the estimate excludes up to three business days for our warehouse to process, pick, pack, and prepare your order for shipping. Our shipping options and delivery time* ar