Gift Cards & Vouchers
Pro Program
Why is my gift card or voucher issued in NOK? Will it work in my local currency?
All gift cards (purchased from dbjourney.com) and vouchers (including trade-ins and exchanges) are currently issued in NOK (Norwegian Kroner) due to technical limitations in our system. However, you can still use your voucher or gift card no matter w
How does this affect my purchase if I shop in another currency?
Currency Conversion: At checkout, our system will automatically convert the value of your NOK gift card or voucher to your local currency using the current exchange rate. Value Differences: The final amount deducted may vary slightly depending on dai
Why does my gift card or voucher show as NOK during payment, even if I’m shopping in another currency?
Even if your order is in EUR or another local currency, gift cards and vouchers may be applied in NOK at checkout. While the product price remains in your chosen currency, the voucher deduction is calculated in NOK, which may result in a minor value
What should I do if my gift card does not apply to full value?
If you purchased a gift card for a specific amount (e.g., €100) and the full value is not correctly applied at checkout due to currency conversion, don't hesitate to contact our support team. We will review your transaction and refund or adjust the v
Is this a known issue, and is it being fixed?
Yes. We are aware of this technical limitation, and our team is actively working to update our system so gift cards and vouchers are always redeemed in your intended currency and at the correct value.
Will I be refunded if the currency conversion leads to a loss in value?
Yes. If your gift card is redeemed for less than its intended value due to currency conversion, we will make it right. Please contact our customer service team with your gift card code and transaction details—we’ll investigate and refund any differen