What should I do if my gift card does not apply to full value?Updated 9 days ago

If you purchased a gift card for a specific amount (e.g., €100) and the full value is not correctly applied at checkout due to currency conversion, don't hesitate to contact our support team. 
We will review your transaction and refund or adjust the value, so you receive the full amount you paid—no value lost.

• Save your order confirmation and transaction receipt. 
• Contact our customer service team with your order details and voucher or gift card code. 
• We will review your transaction and resolve any discrepancies caused by the currency conversion process. 

If you're using a trade-in voucher, the value is shown in your local currency as an estimate, based on current exchange rates. 
Minor differences may occur due to daily rate changes, but you can expect the value to remain close to the amount shown when the voucher was issued.