Booking & Rental Period
How long can I rent a product for?
Rental periods start at 3 days and can extend to several months, depending on the product, availability, and how long you want to rent it. Available rental durations are shown when you book.
When should I book my rental?
To help ensure your rental arrives before your trip begins, we recommend booking at least 7 working days in advance. You can still book closer to your departure date, subject to product availability and delivery times, but booking early gives you the
Why do I have to pay a deposit?
A security deposit is required for every rental. The deposit works much like when you check into a hotel or rent a car. It is not an additional rental fee. When you place your order, an additional amount is temporarily authorised on your payment card
Why is shipping charged separately?
Shipping is charged separately from the rental price. The shipping fee covers both delivery to you and return shipping back to our warehouse, making it easy to send your rental back once your adventure is over. The applicable shipping cost is shown d
Can I change, extend or cancel my booking?
Yes. If your plans change, you can request to modify, extend or cancel your booking, subject to availability. Current cancellation terms are:. Rental extensions are possible, subject to product availability.
What if my trip is cancelled?
If your trip is cancelled before your rental begins, you can cancel your booking according to the cancellation policy above. Once your rental has started or your equipment has already been delivered, the booking remains subject to the agreed rental a
Can I buy my rental product afterwards?
Yes. If you've enjoyed using your rental, you can request to purchase it after your rental period by contacting our support team. When preparing your offer, the rental payments you've already made will be deducted from the purchase price. Purchase re