Product Condition & Care
What condition are rental products in?
Every rental product is professionally inspected, repaired where necessary, cleaned, and prepared before it's sent to its next customer. Because our products are made to be used, you may notice small signs of previous adventures, such as light scratc
What should I do if my rental arrives damaged?
Every rental product is professionally inspected, repaired where necessary, cleaned, and quality checked before it's prepared for the next rental, so this should rarely happen. However, if you discover that the product isn't fully functional—for exam
What happens if the product gets damaged during my rental?
Adventure happens. Normal signs of use resulting from intended use are expected and accepted. If your rental is accidentally damaged during your trip, please contact our support team as soon as possible. Customers are responsible for returning produc