Orders

I've received the wrong item(s)

If you've received the wrong item(s), please contact our Customer Service here and choose «order» as the main category and then «order issue» as a sub-category. Please include an overview photo of the product you've received, the tag showing the prod

I'm missing an item from my order

Many of our products are sent in separate shipments because of packaging. I.e. if your order contains two (2) Roller Bag 90L and one (1) Ramverk, this will be split up into different shipments. Although they should arrive at the same time, occasional

When will my order arrive?

Our delivery time can vary slightly depending on your location. Included in the below estimate is the processing time of up to three business days that our warehouse requires to process, pick, pack and prepare your order for shipping. Our delivery ti

Can I change my shipping address?

Here at Db, we work very hard with our warehouses to ship your order as quickly as possible. Due to this, we are unable to change any orders made on our system once they have gone through the checkout process as all orders are immediately transferred

I need to change the content of my order

Here at Db, we work very hard with our warehouses to ship your order as quickly as possible. Due to this, we are unable to change any orders made on our system once they have gone through the check out process. This is because your order is immediate

Where's my order confirmation?

Haven't received your order confirmation yet? Fear not - there are a few reasons why this could happen:. If you have not received anything within 24 hours, please submit your request here, and we'll help you out!

Can I cancel or change my order?

Db is committed to getting your products to you as quickly as possible. In the past year, we made significant investments to improve our ability to meet your high delivery expectations. Today, we pride ourselves on being able to ship the majority of

My order got canceled - why?

If your order was canceled, it is likely due to one of these reasons:. 1. You placed an order to a PO box, military address, or a forwarding company. 2. You placed an order to an area where we do not ship. Please see our support site for a list of th

I can't track my order

After the order is shipped, you will receive an email with tracking info. The shipping carrier will also reach out in a separate email/SMS with more information about the delivery of your order. For information about the expected shipping time of you