Orders

Purchasing bags for resale / modifying

Here at Db, we do not fulfill orders from dbjourney.com for any company deemed to be buying them for resale. Those orders should be made through contact with our B2B team. Purchasing bags to modify including adding company logosWe also do not accept

I can't track my order

After the order is shipped you will receive an email with tracking info. The shipping carrier will also reach out in a separate email/SMS with more information about the delivery of your order. For information about the expected shipping time of your

My order got canceled - why?

If your order was canceled, it is likely due to one of these reasons:. 1. You placed an order to a PO box, military address, or a forwarding company. 2. You placed an order to an area where we do not ship. Please see our support site for a list of th

Can I cancel or change my order?

Db is committed to getting your products to you as quickly as possible. In the past year, we made significant investments to improve our ability to meet your high delivery expectations. Today, we pride ourselves on being able to ship the majority of

I'm missing an item from my order

Many of our products are sent in separate shipments because of packaging. I.e. if your order contains two (2) Roller Bag 90L and one (1) Ramverk, this will be split up into different shipments. Although they should arrive at the same time, occasional

I've received the wrong item(s)

If you've received the wrong item(s), please contact our Customer Service Team here. Please include an overview photo of the product you've received, the tag showing the product code, and your order number. We'll do our best to handle this as quickly