My item was damaged during a flight and cannot be repaired, can Db issue a certificate?Updated 9 days ago

Yes. If your item was damaged during air travel and our team determines that it cannot be repaired, we can issue a non-repairability certificate to support your airline claim. 

Airlines are typically responsible for damage caused during transit, and many require documentation confirming that the item is beyond repair. 

To request this: 

• Start a repair request as usual 
• If the item is assessed as non-repairable, let us know you need a certificate 
• We’ll provide a document stating that the product cannot be repaired, along with model details and the reason 

Be sure to report the damage to the airline promptly, as most carriers require claims within a few days of arrival.